Friday, December 10, 2010
Wednesday, June 16, 2010
Study Space
Variety: Provides a variety of study spaces, including a quiet study room, individual study carrels, study tables, group study rooms and individual study booths.
Noise Management:
Design of study areas should balance the service needs of customers engaged in study and research with those who increasingly tend to use libraries as social gathering places and for active learning.
Separate study rooms provide spaces that are appropriate for a range of learning styles, from quiet individual study to noisy group learning experiences.
Noise Management:
Design of study areas should balance the service needs of customers engaged in study and research with those who increasingly tend to use libraries as social gathering places and for active learning.
Separate study rooms provide spaces that are appropriate for a range of learning styles, from quiet individual study to noisy group learning experiences.
Teen Area
Creates a space for casual dropin use by teens. Provides a distinct and separate focus area for Teen customers aged 12 to 16 inclusive to socialize, read, study, eat and drink.
Provides the key elements of teen social and educational activity:
· Proximity to Food & Drinks (vending machines)
· Comfortable lounge seating.
· Access to technology that involves and entertains teens.
· Access to popular Teen materials—recreational reading, graphic novels, DVDs, CDs, and teen magazines.
· Provides merchandizing opportunities for teen collection through power wall, endcaps, slatwall etc.
Provides the key elements of teen social and educational activity:
· Proximity to Food & Drinks (vending machines)
· Comfortable lounge seating.
· Access to technology that involves and entertains teens.
· Access to popular Teen materials—recreational reading, graphic novels, DVDs, CDs, and teen magazines.
· Provides merchandizing opportunities for teen collection through power wall, endcaps, slatwall etc.
Community Living Room
Community living room with natural light, views and a fireplace.
Provides setting for social events, author readings, book club meetings, and other special events.
Provides setting for social events, author readings, book club meetings, and other special events.
Children's Area
Welcome: Makes children feel welcome, safe, comfortable, respected and special.
Opportunities to imagine learn grow: Provides opportunities for children to explore ideas, develop skills and to learn in a fun, enriching environment, where noisy activity is expected and encouraged.
Merchandizing the Children’s Collection: Provides opportunities to merchandize the children’s collection through face-out “retail” display techniques.
Early Years Area:
Provides space for interactive early literacy designed for children 0-5 and their caregivers.
· Design is based on Early Years principles (as developed by Dr. Fraser Mustard and M. Norrie McCain)—brain development in the first three years of life predicts how a child will do academically in later life.
· Designed to support early language literacy development and sensory exploration among children.
· Helps caregivers ensure their young children enter school ready to learn by exposing them to reading and sensory stimulation at the earliest age possible through books, CDs, videos and developmental toys.
School-Age Area:
Provides a Range of Learning Environments: A place that offers a variety of environments for school-age children, from a lively area for group interaction with technology, to quiet, cozy, contemplative spaces (e.g. window seats) for quiet reading.
Collections Arranged by Category – with special destination spaces for subject categories (C3): A Land Before Time; Ancient and Medieval Times; Animals; The Arts; Business and Money Matters; Character Matters!; Computers; Facts & Trivia; Home, Family & Daily Life; How It Works; Magazines;
Lands and People; Languages and Learning; Legends and Fairy Tales; Literature; Mind and Body; People at Work; Religion; Science and Nature; Social Studies; Space: The Final Frontier; Sports, Games & Other Fun Stuff
Stranger than Fiction; What a Life! (Dinosaurs, Animals, Fairy Tales)
Study Space for School-Age Children: Provide a variety of study spaces, including areas for group study, individual study and quiet study.
Opportunities to imagine learn grow: Provides opportunities for children to explore ideas, develop skills and to learn in a fun, enriching environment, where noisy activity is expected and encouraged.
Merchandizing the Children’s Collection: Provides opportunities to merchandize the children’s collection through face-out “retail” display techniques.
Early Years Area:
Provides space for interactive early literacy designed for children 0-5 and their caregivers.
· Design is based on Early Years principles (as developed by Dr. Fraser Mustard and M. Norrie McCain)—brain development in the first three years of life predicts how a child will do academically in later life.
· Designed to support early language literacy development and sensory exploration among children.
· Helps caregivers ensure their young children enter school ready to learn by exposing them to reading and sensory stimulation at the earliest age possible through books, CDs, videos and developmental toys.
School-Age Area:
Provides a Range of Learning Environments: A place that offers a variety of environments for school-age children, from a lively area for group interaction with technology, to quiet, cozy, contemplative spaces (e.g. window seats) for quiet reading.
Collections Arranged by Category – with special destination spaces for subject categories (C3): A Land Before Time; Ancient and Medieval Times; Animals; The Arts; Business and Money Matters; Character Matters!; Computers; Facts & Trivia; Home, Family & Daily Life; How It Works; Magazines;
Lands and People; Languages and Learning; Legends and Fairy Tales; Literature; Mind and Body; People at Work; Religion; Science and Nature; Social Studies; Space: The Final Frontier; Sports, Games & Other Fun Stuff
Stranger than Fiction; What a Life! (Dinosaurs, Animals, Fairy Tales)
Study Space for School-Age Children: Provide a variety of study spaces, including areas for group study, individual study and quiet study.
Service Model for Borrower Services
Provides welcoming space for implementation of Service Model for Borrower Services (below):
Service Model for Borrower Services:
1. Proactive Customer Service
· Staff proactively greet and welcome customers entering the Library, administer customer accounts (registration, fines and fees), and rove Customer Service Area as necessary to provide orientation for new customers, coach customers in use of self-service technology, merchandize, etc.
· All processing and material-handling takes place in the Sorter and Workroom.
2. Customer Self-Service
· We use technology to "harness the power of the customer” for material-handling tasks like check-out of materials, where staff assistance is not required.
· Customer benefits include faster, more convenient checkout service, and greater privacy for their borrowing transactions.
· Operational benefits include cost-effectiveness in terms of managing increasing material flow, reduced ergonomic impacts for staff, and improved customer service due to increased staff availability for direct personal service (rather than material-handling).
Service Model for Borrower Services:
1. Proactive Customer Service
· Staff proactively greet and welcome customers entering the Library, administer customer accounts (registration, fines and fees), and rove Customer Service Area as necessary to provide orientation for new customers, coach customers in use of self-service technology, merchandize, etc.
· All processing and material-handling takes place in the Sorter and Workroom.
2. Customer Self-Service
· We use technology to "harness the power of the customer” for material-handling tasks like check-out of materials, where staff assistance is not required.
· Customer benefits include faster, more convenient checkout service, and greater privacy for their borrowing transactions.
· Operational benefits include cost-effectiveness in terms of managing increasing material flow, reduced ergonomic impacts for staff, and improved customer service due to increased staff availability for direct personal service (rather than material-handling).
New Libraries and the MPL "Right Places" Strategy
BUILDING STRATEGY:
Vision: “The place where Markham’s communities come together to imagine, learn and grow”
Strategy: The Right Places – library spaces that implement and align with our strategies for customer service, efficiency and staff satisfaction
Key Features:
Self-service options for customer convenience and organizational efficiency
Automated material handling to keep pace with growth
Welcoming proactive customer service and streamlined service points
Collections made more accessible through merchandizing
Children’s areas designed for learning through play
Teen areas for casual drop-in use
Options for study space – from group work to quiet study
Computer learning opportunities in all areas – seamless
Inclusive open program spaces
“Third place” design – welcoming, comfortable social spaces – the community’s living room
Vision: “The place where Markham’s communities come together to imagine, learn and grow”
Strategy: The Right Places – library spaces that implement and align with our strategies for customer service, efficiency and staff satisfaction
Key Features:
Self-service options for customer convenience and organizational efficiency
Automated material handling to keep pace with growth
Welcoming proactive customer service and streamlined service points
Collections made more accessible through merchandizing
Children’s areas designed for learning through play
Teen areas for casual drop-in use
Options for study space – from group work to quiet study
Computer learning opportunities in all areas – seamless
Inclusive open program spaces
“Third place” design – welcoming, comfortable social spaces – the community’s living room
Groundbreaking
The Groundbreaking Ceremony for the East Markham Community Centre and Library is tentatively scheduled for June 26th - 11:00 am - 1:00 pm
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